Refund policy

Return & Refund Policy

Last Updated: 9 July 2026

Welcome to La Cuisine Royal. We value our customers and strive to provide high-quality products and exceptional service. This Return & Refund Policy complies with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits or excludes any rights you are entitled to under South African law.

1. Change of Mind Returns

If you purchased your PureGrind through our website, you may cancel your order before the order has been dispatched ,once an order been dispatched cancerlation may no longer be possible, but you may still have return or refund rights under this policy and applicable South African law, in accordance with the Electronic Communications and Transactions Act.

To qualify for a return:

  • The product must be unused and in its original, resalable condition.

  • All original packaging, accessories, manuals, and components must be included.

  • The product must not show signs of misuse, damage, or excessive handling beyond what is necessary to inspect it.

  • For change-of-mind returns ,you must notify La Cuisine Royal within 7 days of delivery. This timeframe does not limit any return ,refund ,repair or replacement rights you may have under applicable South African law.

Unless otherwise required by law, customers are responsible for the cost of returning the product .A flat return rate shipping fee of F100,00 may apply to eligible change of mind returns. Return costs will not be charged where applicable law requires La Cuisine Royal to cover them.

Once the returned item has been received and inspected, any approved refund will be issued to the original payment method.

2. Faulty or Defective Products

Under the Consumer Protection Act, all products sold by La Cuisine Royal include a 6-month statutory warranty against manufacturing defects.

If your PureGrind is found to be defective due to a manufacturing fault within six months of delivery, you may choose one of the following remedies:

  • Repair;

  • Replacement; or

  • Full refund.

This warranty does not cover damage resulting from:

  • Misuse or abuse;

  • Accidental damage;

  • Dropping or impact;

  • Water or liquid damage;

  • Incorrect assembly or operation;

  • Failure to follow the user instructions;

  • Commercial or industrial use;

  • Unauthorized repairs or alterations;

  • Normal wear and tear;

  • Electrical damage caused by unsuitable power sources or power surges.

If, after inspection, the product is found not to have a manufacturing defect, La Cuisine Royal reserves the right to return the item to you and charge reasonable inspection and return shipping costs where permitted by law.

3. Products Damaged During Delivery

If your order arrives damaged:

  • Notify La Cuisine Royal within 48 hours of delivery.

  • Provide clear photographs of the product, packaging, and shipping label.

  • Keep all original packaging until your claim has been finalized.

Where damage occurred during transit, we will arrange an appropriate remedy in accordance with applicable law.

4. Non-Returnable Items

Returns may not be accepted where:

  • The product has been used beyond what is reasonably necessary for inspection.

  • The product has been intentionally or negligently damaged.

  • The defect resulted from misuse or improper care.

  • Parts, accessories, manuals, or packaging are missing.

  • The product has been modified or repaired by anyone not authorized by La Cuisine Royal.

  • The return request falls outside the legally applicable return period.

5. Return Procedure

To request a return:

  1. Contact our customer support and provide your order number.

  2. Explain the reason for your return.

  3. Include photographs if the item is damaged or defective.

  4. Wait for return authorization before sending the item back.

Returns sent without prior authorization may be delayed or refused.

6. Refunds

Once your returned item has been received and inspected:

  • Approved refunds are generally processed within 7–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Original shipping charges are non-refundable unless the return is due to a defective product, incorrect item supplied, or another circumstance required by South African law.

7. Exchanges

La Cuisine Royal will replace products where:

  • The incorrect item was supplied;

  • The product arrived damaged;

  • The product is defective due to a manufacturing fault.

We do not offer exchanges for products returned solely because of a change of mind.

8. Product Warranty Limitations

The PureGrind is designed for normal household use only.

The warranty does not cover damage caused by:

  • Grinding materials the appliance was not designed to process;

  • Improper cleaning or maintenance;

  • Water exposure or immersion;

  • Improper storage;

  • Negligence;

  • Commercial use;

  • Unauthorized repairs or modifications.

9. Limitation of Liability

To the fullest extent permitted by South African law, La Cuisine Royal shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the product.

Our total liability shall not exceed the purchase price paid for the product, except where South African law provides otherwise.

10. Contact Us

If you have any questions about this Return & Refund Policy or wish to request a return, please contact La Cuisine Royal using the contact details provided on our website.

We are committed to resolving all customer concerns fairly, efficiently, and in accordance with South African consumer protection laws.