Shipping policy

Shipping Policy

Last Updated: 9 July 2026

Welcome to La Cuisine Royal. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing your order.

1. Delivery Areas

We currently deliver throughout South Africa using Aramex Store-to-Door.

2. Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or high order volumes, processing times may be slightly longer.

3. Delivery Time

Once your order has been dispatched, estimated delivery is 8–11 business days.

Please note that this is an estimated delivery timeframe and is not guaranteed.

Delivery times may vary depending on your location and circumstances beyond our reasonable control.

4. Delivery Delays

While La Cuisine Royal works closely with Aramex Store-to-Door to ensure timely deliveries, delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • Severe weather conditions;

  • Public holidays;

  • High shipping volumes;

  • Road closures or transport disruptions;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations; or

  • Operational delays experienced by the courier.

Where delays occur despite our reasonable efforts, La Cuisine Royal will not be liable for losses arising solely from such delays. However, we will assist customers in tracking their orders and resolving courier-related issues as quickly as possible.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect address is supplied, additional shipping charges may apply should the parcel need to be re-delivered.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number (where available) so you can monitor the progress of your delivery.

7. Lost or Damaged Parcels

If your order arrives damaged or appears to have been lost in transit, please contact La Cuisine Royal as soon as possible.

We will work with Aramex Store-to-Door to investigate the matter and provide an appropriate resolution where applicable.

8. Failed Deliveries

If delivery cannot be completed because no one is available to receive the parcel or the delivery information provided is incorrect, the courier may attempt re-delivery or return the parcel.

Any additional delivery charges resulting from failed deliveries may be the responsibility of the customer.

9. Contact Us

If you have any questions regarding shipping or your order, please contact La Cuisine Royal using the contact details provided on our website.

We are committed to keeping you informed and ensuring your order reaches you as smoothly as possible.